Voice and digital communication channels in one platform
Today’s consumers want to connect with brands on their terms – when they want, where they want. To meet these expectations, organizations must offer a range of communication channels – telephone, email, live chat, and social media.
Omnichannel extensibility
With Comm100, delivering multichannel is a breeze with one piece of flexible software. Comm100 partners can integrate and extend their voice system with Comm100’s digital communication platform to give their customers the channels they need for simplifying service delivery.
Easily extend your capabilities,
across all channels with flexible & reliable software.
One Channel is Not Enough
Your Customers Need Multichannel
Add the features your customers have been asking for
Voice Bot
An AI-powered virtual assistant that communicates with customers via speech through digital voice and telephony channels. Easily update, manage and automate the voice channels supporting customer service workflow while providing 24/7, engaging support that customers want – anytime, anywhere.
Chatbot
software and automation tools for your customers and your agents. Smart, capable, and personalized automation to handle 80% of customer needs.
True Omnichannel
Extend your voice capabilities so that customers can connect wherever and whenever it’s convenient for them. That means a seamless experience across web, social media, SMS & email.
Iron clad privacy & security
Meet complete security and compliance requirements. Comm100 has data centers located in Canada, the US, and Europe, and audited compliance to the broadest range of certifications.