Transform Your Cisco Contact Center with Comm100's Omnichannel Integration

Cisco Integration Partner

More than voice – a better way for contact centers.

The only all-in-one platform that empowers contact centers running on Cisco UCCX and UCCE to meet omnichannel and voice automation needs.

3 challenges your Cisco customers face

The future of the contact centre is digital

Customers now expect service on a growing number of channels, including live chat, social media, email, messaging and self-serve knowledge base

The customer experience needs to be seamless, across all channels – with voice automation.

Customers expect and need more than voice

With Comm100, expanding your voice system has never been easier. All channels and AI automation are included. Easily build upon your existing capabilities with Comm100 digital messaging and automation. Our solution is marketplace ready, allowing you to add the channels needed while leveraging your existing user interface.

Upsell is easy and drives customer satisfaction

With the announcement of Cisco end-of-life for the Cisco UCCX/UCCE – the opportunity is clear. Comm100 will transform Cisco contact centers into a complete omnichannel digital customer engagement platform; robust, unified communications across every digital channel and automation that makes it possible to deliver great experiences at scale. Couple that with seamless integration and you have the perfect upsell opportunity and solution for your Cisco customers.

Increase your deal size by adding on digital agent seats and AI bots to extend your customers capabilities. Positively impact your customers bottom line and drive your growth strategy forward. Comm100 partners increase their profitability with larger deal sizes and have a lower churn rate because they offer a full featured, multichannel platform – and a simplified service delivery.

Upsell is easy and drives customer satisfaction

Automate your customers’ call centers

One channel is no longer enough – a multichannel solution is an easy upsell to the decision maker you have been working with. Customer’s expectations are now digital, you need to offer an omnichannel, voice bot and chat bot solution. Harness the benefits of VoIP with our SIP extension and our flexible telephony integration, which will have you up and running in 5 minutes (literally). The Comm100 voice bot can easily take over with IVR (Interactive Voice Response) and you can customize how and when to set up an escalation to a human agent.

Easily integrate

Comm100 offers embedded feature configuration allowing easy third-party integration. Easily extend the capabilities of your existing solution with off-the-shelf integrations and a highly flexibly set of APIs.

Quick time to market

Remove the time and talent burden of building your own product – a small investment offers you the quickest time to market with Comm100.

Learn how easy it is to get started, check out our API documentation.

The Comm100 Digital Omnichannel Customer
Engagement Platform

Why Partner with Comm100

For contact centers using Cisco UCCX/UCCE, there can be internal momentum to use Cisco’s native chat and email client – Cisco ECE. However, Cisco ECE does not provide the channels, depth of features, or ease of use that are needed for success in digital transformation.

Key areas where Comm100 outperforms Cisco ECE include:

A Better Way With More Channels

Ease of
Configuration

Omnichannel
Routing Engine

Contact
Management

AI and Automation
Built-in

Real-time
Reporting Suite

Expertise in the
Digital Space

Feature rich

Ease of integration

Enterprise solution

More Engagement Channels

Expand beyond chat and email to text messaging, Facebook, Twitter, WhatsApp for Business, and WeChat.

Ease of Configuration

Change the look, feel, and functionality of your digital customer engagement in seconds without writing a line of code.

Omnichannel Routing Engine

Harness Comm100’s omnichannel routing engine to ensure your customers connect to the agent or chatbot best suited to handle their question immediately.

Contact Management

Build customer profiles and access transcripts from all previous interactions while talking to customers.

AI and Automation Built-in

No need to use a third party to build and deploy chatbots. Comm100 has a native easy-to-use chatbot building interface and offers experienced chatbot architects to help you on your automation journey.

Built-in Reporting Suite

A comprehensive omnichannel reporting suite including 29 pre-built reports for tracking team efficiency, service quality, and chatbot performance across all channels.