Cisco Integration Partner
More than voice – a better way for contact centers.
The only all-in-one platform that empowers contact centers running on Cisco UCCX and UCCE to meet omnichannel and voice automation needs.
Customers expect and need more than voice
Upsell is easy and drives customer satisfaction
With the announcement of Cisco end-of-life for the Cisco UCCX/UCCE – the opportunity is clear. Comm100 will transform Cisco contact centers into a complete omnichannel digital customer engagement platform; robust, unified communications across every digital channel and automation that makes it possible to deliver great experiences at scale. Couple that with seamless integration and you have the perfect upsell opportunity and solution for your Cisco customers.
Increase your deal size by adding on digital agent seats and AI bots to extend your customers capabilities. Positively impact your customers bottom line and drive your growth strategy forward. Comm100 partners increase their profitability with larger deal sizes and have a lower churn rate because they offer a full featured, multichannel platform – and a simplified service delivery.
Automate your customers’ call centers
Quick time to market
The Comm100 Digital Omnichannel Customer
Why Partner with Comm100
For contact centers using Cisco UCCX/UCCE, there can be internal momentum to use Cisco’s native chat and email client – Cisco ECE. However, Cisco ECE does not provide the channels, depth of features, or ease of use that are needed for success in digital transformation.
Key areas where Comm100 outperforms Cisco ECE include:
A Better Way With More Channels
AI and Automation
Expertise in the
Ease of integration
More Engagement Channels
Expand beyond chat and email to text messaging, Facebook, Twitter, WhatsApp for Business, and WeChat.
Ease of Configuration
Change the look, feel, and functionality of your digital customer engagement in seconds without writing a line of code.
Omnichannel Routing Engine
Harness Comm100’s omnichannel routing engine to ensure your customers connect to the agent or chatbot best suited to handle their question immediately.
Build customer profiles and access transcripts from all previous interactions while talking to customers.
AI and Automation Built-in
No need to use a third party to build and deploy chatbots. Comm100 has a native easy-to-use chatbot building interface and offers experienced chatbot architects to help you on your automation journey.
Built-in Reporting Suite
A comprehensive omnichannel reporting suite including 29 pre-built reports for tracking team efficiency, service quality, and chatbot performance across all channels.