CX Orchestration is Critical for
Recruitment, Training & Retention of Employees
When your clients are hiring, onboarding, preparing compensation, or building culture, Comm100 has the tools and insights to manage their most important asset— their people.
Orchestrate personalized journeys across all touchpoints anytime, anywhere, across all channels with an ease of workflow to:
- Answer questions immediately
- Increase efficiency
- Provide instant answers and escalate
- more complex queries
Ineffective communication can slow down business and cost the company
Convenience and satisfaction for external customers apply to internal customers.
That means that an employee that makes $100,000 per year will cost $33,000 just to replace. If you have 40% of your employee base leaving each year, it costs a fortune.
Source: Let’s roam
OMNICHANNEL CUSTOMER ENGAGEMENT SOFTWARE
Give maximal customer service with
minimal customer effort. 24/7.
Social Media & Messaging
Old-school customer service
doesn’t work anymore
Our code is so 2008! We can’t offer support on any new channels with our outdated technology!
Using bots and chats sounds great. But with our security and privacy concerns, I don’t see how this could ever work for us.
Our support staff is taking so much time to resolve issues and we’re still seeing dropping CSATs.
How can we personalize our customer service while keeping costs down?!
According to research by Oxford Economics and Unum, the average cost of turnover per employee (earning £25,000 a year or more) is £30,614.
That means if you replace three employees on this wage in one year, the cost of employee turnover will be close to £92,000.
Source: Let’s roam
Your clients need to keep their employees happy.
How do employees want to communicate? Digital is the way of life. Help your clients meet employee expectations.
automation for self-service and reduce cost of human agents
time and cost to resolution with live chat, bot and knowledge base solutions
huge influxe of requests across email, live chat, social etc.
urgent queries and route calls for accurate and quick resolutions
customer data safe and secure with strictly compliant technology
happy agents and customers and see upswings in CSAT and NPS scores
Keeping customers happy is easier.
But measuring your ROI is super simple.
Copy and paste your unique line of code. And you are… live chatting!
Experience — and offer — CX Excellence.
CX is our business. But it doesn’t stop at the product team. Although they don’t stop either.
CX Excellence is your experience. And that’s the magic of our team. Because they won’t stop at just being excellent either.
Product + People = The Comm100 CX
- 01 Uptime guaranteed. Period.
- 02 95% training CSAT
- 03 Plugged In
- 04 Fast N’ Easy
Our proprietary MaximumOn™ technology offers the industry’s highest possible availability. MaximumOn™ keeps your core live chat service online even during scheduled maintenance or unexpected system downtime.
We make good on our customer service promise
IRON-CLAD PRIVACY & SECURITY
I want to hear more about how this works!