Voice Services Provider

Omnichannel Extensibility

Voice and digital communication channels
in one platform

You are your clients trusted advisor. You have a strong working knowledge of every nook and cranny of your client’s company operations. You need to price competitively but bring the value of identifying a technology gap before it impacts the competitive edge of their business. Customer expectations are rising, the minimum expectation is to be available on all channels. The level of service on each of the channels is also under scrutiny – it needs to be accurate, fast, and personalized.

Comm100 partners can offer, with confidence, a solution that will surpass expectations – and simplify service delivery with just one piece of flexible software.

A growth strategy with quick results

Customer satisfaction and reduced attrition go hand in hand when it comes to growth. Your existing customers need an omnichannel solution or AI Voice Bot. An easy add on, your foot is already in the door and your customers will listen when you have a solution that improves response times and increases customer satisfaction.

Automate your customers’ call centers

One channel is no longer enough – a multichannel solution is an easy upsell to the decision maker you have been working with. Customer’s expectations are now digital, you need to offer an omnichannel, voice bot and chat bot solution.

Harness the benefits of VoIP with our SIP extension and our flexible telephony integration, which will have you up and running in 5 minutes (literally). The Comm100 voice bot can easily take over with IVR (Interactive Voice Response) and you can customize how and when to set up an escalation to a human agent.

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Save your customers money while you make $

Increase your profitability with a larger deal size and lower churn rate by offering Voice Bot, Chat Bot and omnichannel, without incurring a lot of investment. Comm100 offers a white label program, saving you the time and cost of building the solution that your customers need to extend their voice solution. Allowing you to stay competitive and deliver a solution quickly and simply.

Upsell

Voice is only one channel; your customers need multichannel. Increase your deal size by adding on digital agent seats and AI bots to extend your customers capabilities. Positively impact your customers bottom line and drive your growth strategy forward.

Comm100 partners increase their profitability with larger deal sizes and have a lower churn rate because they offer a full featured, multichannel platform – and a simplified service delivery.

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Check out our Deltapath case study

Add the features your customers have been asking for

Voice Bot

An AI-powered virtual assistant that communicates with customers via speech through digital voice and telephony channels. Easily update, manage and automate the voice channels supporting customer service workflow while providing 24/7, engaging support that customers want – anytime, anywhere.

Chatbot

software and automation tools for your customers and your agents. Smart, capable, and personalized automation to handle 80% of customer needs.

True Omnichannel

Extend your voice capabilities so that customers can connect wherever and whenever it’s convenient for them. That means a seamless experience across web, social media, SMS & email.

Iron clad privacy & security

Meet complete security and compliance requirements. Comm100 has data centers located in Canada, the US, and Europe, and audited compliance to the broadest range of certifications.

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