DIGITAL-FIRST CX

CX Orchestration is Critical for
Recruitment, Training & Retention of Employees

When your clients are hiring, onboarding, preparing compensation, or building culture, Comm100 has the tools and insights to manage their most important asset— their people.

Orchestrate personalized journeys across all touchpoints anytime, anywhere, across all channels with an ease of workflow to:

Answer questions immediately
Multitask
Increase efficiency
Provide instant answers and escalate
more complex queries

Dedicated support team No coding skills requiredFlexible and customized solutions

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Dedicated support team

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No coding skills required

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Flexible and customized solutions

Let's Talk

Ineffective communication can slow down business and cost the company

Convenience and satisfaction for external customers apply to internal customers.

We will dive more into the replacement costs for employees, but companies are spending around 33% of the employee’s salary on replacing them.

That means that an employee that makes $100,000 per year will cost $33,000 just to replace. If you have 40% of your employee base leaving each year, it costs a fortune.

Source: Let’s roam

OMNICHANNEL CUSTOMER ENGAGEMENT SOFTWARE

Give maximal customer service with
minimal customer effort. 24/7.

Live Chat

Chatbots

Automation

Knowledge Base

Ticketing

Social Media & Messaging

Old-school customer service
doesn’t work anymore

Our code is so 2008! We can’t offer support on any new channels with our outdated technology!

Using bots and chats sounds great. But with our security and privacy concerns, I don’t see how this could ever work for us.

Our support staff is taking so much time to resolve issues and we’re still seeing dropping CSATs.

How can we personalize our customer service while keeping costs down?!

Did you know?

According to research by Oxford Economics and Unum, the average cost of turnover per employee (earning £25,000 a year or more) is £30,614.

That means if you replace three employees on this wage in one year, the cost of employee turnover will be close to £92,000.

Source: Let’s roam

Your clients need to keep their employees happy.

How do employees want to communicate? Digital is the way of life. Help your clients meet employee expectations.

Implement

automation for self-service and reduce cost of human agents

Reduce

time and cost to resolution with live chat, bot and knowledge base solutions

Handle

huge influxe of requests across email, live chat, social etc.

Triage

urgent queries and route calls for accurate and quick resolutions

Keep

customer data safe and secure with strictly compliant technology

Enjoy

happy agents and customers and see upswings in CSAT and NPS scores

Let's Talk

WITH COMM100

Keeping customers happy is easier.
But measuring your ROI is super simple.

15seconds

Copy and paste your unique line of code. And you are… live chatting!

21days

Get a solution suited to your business’ needs. With room to grow!

90days

Receive data, insights and recommendations so you can level up. Yes, even more!

100insights

Gain clarity with our 100 top interactions report. Stop sweating the wrong stuff.

Experience — and offer — CX Excellence.

100+ features

CX is our business. But it doesn’t stop at the product team. Although they don’t stop either.

100+ invested

CX Excellence is your experience. And that’s the magic of our team. Because they won’t stop at just being excellent either.

Talk to My Partner Manager

Product + People = The Comm100 CX

01　Uptime guaranteed. Period.
02　95% training CSAT
03　Plugged In
04　Fast N’ Easy

Uptime guaranteed.
Period.

Our proprietary MaximumOn™ technology offers the industry’s highest possible availability. MaximumOn™ keeps your core live chat service online even during scheduled maintenance or unexpected system downtime.

95% training CSAT

We don’t just sell you software – we promote successful results. We customize all trainings to create a program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.

Plugged In

Connect your tech stack with a wide range of off-the-shelf integrations. A highly flexible API lets you transfer data to and from other platforms. Easy integration makes your CX every piece stronger, more resilient, and more effective.

Fast N' Easy

Get up and running and customized with an intuitive, modern UI and easy set up of the platform. Getting your agents ready to chat is a breeze. Simply manage multiple interactions, switching between devices or refreshing browsers without losing a session or history data.

We make good on our customer service promise